HELP CENTER
- *Popular Questions
- About Innovative
- Accounting & Payment Information
- Managing Your Online Account
- Online Ordering
- Products & Solutions
- Returns & Exchanges
- Shipping & Delivery
Our Community Programs
Being involved is embedded into the culture here at Innovative. We value philanthropic effort and give back to those around us through our local partnerships and charity work in the community. Check out our Community Programs page and learn how your organization could benefit.
Free Stuff!
Requesting Your Invoice
If you’d like to get a copy of an invoice, just hop onto our online billing portal – it’s super convenient! You’ll find all your invoices ready for download there. Alternatively, you can always reach out to us at AR@innovativeos.com, or give us a ring at 952-808-9900. If you choose option #4 for Accounts Receivable, we’ll be more than happy to assist you!
Printers & Supplies
Visit Innovative’s Printers & Supplies Solutions to learn more about our printer products & services.
Office Essential Solutions
Visit Innovative’s Office Essential Solutions to learn more about our office supply products & services.
Request a Return
Ordered the wrong products and need to send it back? There are a few ways to complete this process.
Click here to visit our Online Ordering Site and Log-In to your account
1. On the My Account page click the Request a Return: Use this form to search past orders providing us with as much information as possible.
2. Use the form to search past orders providing us with as much information as possible. Search using Sales Orders, Invoices, Product Number, and more.
3. Select product, enter quantity, pick Return Reason. Click Submit when finished. Tip: Check Return All to send back everything on the order
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Unsure if your item is able to be returned? Click here to view our Return Policy
Furniture: Because furniture is subject to natural wear and tear, returns must be made within 14 days. The product must not have been used and be in its original box in resalable condition. Custom-ordered and custom assembled furniture is made and/or assembled to your specifications. It is only returnable if it is defective or damaged when received. Please report any damage occurring from shipping immediately so a claim can be filed with the carrier.
Once we receive the sign off on a design plan and proposed budget, your order will be placed. Due to the customization of many projects, once orders are placed, most products are not returnable. Modifications or cancellations may result in cancellation or restocking charges by our manufacturer partners. Unfortunately, we will need to invoice you if such charges are incurred. If a Scope of Work is included with this agreement, costs resulting from changes to the scope of the project (including any additional requirements or restrictions placed on Innovative) will be added to the project price. When Innovative becomes aware of the nature or impact of the change, you will be notified, and all project paperwork will be updated. In this instance, a revised quote will be generated for signoff.
Promotional Products: Unless damaged or misprinted, custom printed promotional products cannot be returned past proof approval. Most goods without decoration may be returned for a refund, account credit or exchange.
Printed Materials: Printed materials cannot be returned past proof approval unless damaged or misprinted.
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Click here to view our full Return Policy
Visit Innovative’s Office Essential Solutions to learn more about our office supply products & services.
COMMERCIAL FURNITURE
Visit Innovative’s Furniture & Design Solutions to learn more about our commercial furniture & design services.
EDUCATIONAL FURNITURE
Visit Innovative’s Education Furniture & Design Solutions to learn more about our educational furniture & design services.
Visit Innovative’s Education Solutions to learn more about our education services and solutions.
Visit Innovative’s Breakroom Solutions to learn more about our breakroom products & services.
Visit Innovative’s Cleaning & Facilities Solutions to learn more about our cleaning and facilities products & services.
Visit Innovative’s Audio & Visual Solutions to learn more about our AV Technology products & services.
Visit Innovative’s Printers & Supplies Solutions to learn more about our printer products & services.
Visit Innovative’s Printed Material Solutions to learn more about our print solutions & services.
Visit Innovative’s Promotional Product Solutions to learn more about our promotional products & services.
Visit Innovative’s Large Format Signage Solutions to learn more about our signage products & services.
Quick Orders
Quick Order is a form that allows valid item numbers to be added to the cart quickly and easily. It’s a great way to order when you already know the product numbers.
ONLINE ORDERING
1. Click here to go to our Online Ordering Site
2. Log-in to your account
3. Click “My Account” and navigate to the “Quick Order” option
4. Enter the item number (no dashes or spaces) and tab through the fields, entering quantities and line comments
5. When finished entering products, click the “Add to Cart” button
Tip: To enter more line items, use the dropdown to add more lines to the page
Searching for Items
1. Click Here to visit our Online Ordering Site
2. To look for products use the Search Box at the top of the page or select a category to browse:
- Search by Keyword or Item Number: Tip – due to our wide product selection and varied product descriptions, start with a broad search, then use filters to narrow the results.
- Category Dropdown Menus: Quick links to categories; these are good to use when you are unable to describe a product.
3. After performing a search or selecting a product category, a results page will display. This page has options to help narrow down the products to find exactly what you need.
- Refine Results: Narrow the search results by entering a keyword or selecting a filter(s)
- Sort By: Choose from a variety of sorting options such as “Most Popular” or “Best Match”. Tip – “Sort by Price” will appear in the dropdown when the search results are narrowed to less than 200 items.
1. Click Here to visit our Promotional Products site.
2. To look for products use the Search Box at the top of the page or select a category to browse:
- Search by Keyword or Item Number:
- Category Dropdown Menus: Quick links to categories; these are good to use when you are unable to describe a product.
3. After performing a search or selecting a product category, a results page will display. This page has options to help narrow down the products to find exactly what you need.
- Refine Results: Narrow the search results by entering a selecting a filter(s) or adding a price range
- Sort By: Choose from a variety of sorting options such as “Newsest” or “Best Match”.
Next Day Delivery
We service all 50 states and have warehouses across the country. We strive for next-day delivery but are not able to guarantee next-day delivery.
- $600 million in inventory
- 32 facilities
- 12 million square feet of warehouse space
- Next day delivery for 97% of the US
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Have more questions about Next Day Delivery? Contact us!
Orders that are not delivered by our Innovative trucks are not eligible for next day delivery. If your order was shipped via UPS, USPS, FedEx, or another carrier, please contact us for updated tracking information.
Special and custom orders are not eligible for next day delivery. Please contact us for updated delivery information.
Saving Your Order
Saved Orders allow you to build multiple order over time and place the orders when you are ready.
Click here to visit our Online Ordering Site
- Save an Order: View the cart, then click the Save Cart link. This will clear your cart and save the order under the Saved Orders link.
- Saved Orders: To access your Saved Orders click My Account and navigate to Saved Orders. This page shows:
- A. Orders that are waiting for YOUR approval (if you are an approver)
- B. Orders that you having waiting for approval (if required)
- C. These are your Saved Carts
- Make Active: To retrieve an order click the Make Active link. If there are items already in the cart there will be several options to choose from, switch, replace, add, cancel.
Tip: If you only have one order to place and are building it over time, you don’t need to save it. Just leave it in your cart and continue adding to it each time you log in. It stays in your cart until Checkout.
Printed Material Solutions
Visit Innovative’s Printed Material Solutions to learn more about our print solutions & services.
Innovative Locations
With locations throughout the Upper Midwest, we make it easy to connect with us — explore all our locations here.
Our Core Values
Our core values guide our team day in and day out.
HOW WE APPLY OUR CORE VALUES
- Decision-Making
- Hiring
- Onboarding
- Employee/Customer Engagement
- Learning & Development
Locating Your Account Information
1. Click here to visit our ordering site
2. After logging in, go to “My Account” in the upper right hand corner and click on “Customer Info”
3. Enter your customer id
4.You will find account information such as your Customer Name, Customer Status, and Billing Codes you have set-up.
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Not sure what your customer id is? Click here to recover your username.
Need to update your account information? Click here to learn how.
1. Click here to visit our promotional products site
2. After logging in, click on “My Account” in the upper right hand corner.
3. You are now ready to view your account information.
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Need to update your account information? Click here to learn how.
Missing & Incorrect Items
We are so sorry you received the wrong item/are missing an item from your order. Please call, email or use the live chat feature and we will help you replace your item!
With Innovative’s billing portal you can pay your invoices online using ACH, eCheck, or Credit Cards. You can even set up automatic payments!
Click here to learn more about Innovative’s billing portal or to sign up for an account!
Favorites Lists
Favorites Lists are designed to make ordering common items simple. There are both personal and shared favorite lists.
1. Click here to visit our Online Ordering Site
2. Log-in to your account
3. Access your favorites lists by clicking “FAVORITES” in the webpage header
- This section contains your personal lists.
- To order using one of these, click the “List Name” or “View” links.
4. Add to your favorites lists
- Click on the heart under the items you are viewing
- Follow the instructions in the pop-up window to add to a list
1. Click here to visit our Promotional Products Site
2. Log-in to your account
3. Access your favorites items by clicking the red heart in the webpage header
4. Add to your favorites lists
- Click on the heart under the items you are viewing
- When the heart is filled in, the item will show up on your Favorites/Wish List
Return Policy
ON DEMAND PRODUCTS
On Demand items—including office supplies, janitorial and sanitation products, and technology products—may be returned for a full refund within 30 days of receipt, provided they are unused, in their original packaging, and in resalable condition. Customers have 7 days from delivery to report any shortages or damaged items. Please note that certain products, such as food and calendars, are not returnable and are clearly marked in our catalog and online. Returns requested after 30 days are subject to a 15% restocking fee.
SPECIAL ORDERS
Furniture: Because furniture is subject to natural wear and tear, returns must be made within 14 days. The product must be unused, in its original box, and in resalable condition. Custom-ordered or custom-assembled furniture is made and/or assembled to your specifications and is only returnable if it is defective or damaged upon receipt. Please report any shipping damage immediately so a claim can be filed with the carrier.
Once we receive signoff on a design plan and proposed budget, your order will be placed. Due to the customization of many projects, once orders are placed, most products are not returnable. Modifications or cancellations may result in cancellation or restocking charges from our manufacturer partners; if such charges are incurred, we are required to invoice you. If a Scope of Work is included with this agreement, any costs resulting from changes to the scope (including additional requirements or restrictions placed on Innovative) will be added to the project price. When Innovative becomes aware of the nature or impact of the change, you will be notified and all project paperwork will be updated. A revised quote will then be issued for approval.
Branded Merchandise: Unless damaged or misprinted, custom-printed branded merchandise cannot be returned once proof approval is given. Most undecorated goods may be returned for a refund, account credit, or exchange.
Printed Materials: Printed materials cannot be returned after proof approval unless they are damaged or misprinted.
| Category | Return Deadline |
|---|---|
| Office Supplies | 30 Days, 15% restocking fee after 30 days |
| Furniture | 14 Days |
| Custom Furniture | Non-returnable |
| Breakroom | 30 Days, 15% restocking fee after 30 days, food items are not returnable |
| Cleaning & Facilities | 30 Days, 15% restocking fee after 30 days |
| Promotional Products | Non-returnable |
| Non-returnable | |
| AV & Technology | 30 Days, 15% restocking fee after 30 days |
RETURN AUTHORIZATION
Innovative Office Solutions, LLC requires a return authorization number or the original packing list for any returned product. Please use our online return request form or call our customer service department at 952-808-9900, option 3.
ADDITIONAL INFORMATION
- Special-order items, including furniture, cannot be returned.
- Returns must be accompanied by a packing list, invoice, or return authorization.
- All returns must be in original packaging and in salable condition.
Reset a Password
Reset your password for our online ordering site or online promotional products site.
1. Click here to reset your password.
2. Enter your username and email
3. Your new password will be sent to your email.
4. Click here and enter your username and password from step 3 in upper right hand corner
5. Change your password
6.
1. Click here to reset your password.
2. Enter your email
3. Locate the email from orders@innovativeos.com and follow the instructions.
4. Create your new password.
Exchanging Damaged or Defective Items
We are so sorry an item(s) from your order is damaged or defective. Please call, email or use the live chat feature and we will help you replace your item(s)!
Join the Innovative Team
At Innovative our Purpose is to “Inspire people to love what they do and who they do it with” and we hire candidates who are passionate about bringing our purpose to life! Guided by a relationships matter belief system, we have a unique culture that is structured around having FUN and living up to our purpose.
VIEW OUR OPEN POSITIONS
1. Click here to view our Career Center
2. Select the “Current Openings” tab on the left hand side of your browser to view our open positions
Innovative Delivery Methods
ONLINE ORDERING – NEXT DAY DELIVERY
We service all 50 states and have warehouses across the country. We strive for next-day delivery but are not able to guarantee next-day delivery.
- $600 million in inventory
- 32 facilities
- 12 million square feet of warehouse space
- Next day delivery for 97% of the US
__________________________________________________________________________________________________
Have more questions about Next Day Delivery? Contact us!
Orders that are not delivered by our Innovative trucks are not eligible for next day delivery. If your order was shipped via UPS, USPS, FedEx, or another carrier, please contact us for updated tracking information.
Special and custom orders are not eligible for next day delivery. Please contact us for updated delivery information.
Recovering Your Username
ONLINE ORDERING
1. Click here to recover your Username.
2. Enter your email address and click submit
3. Your username will be sent to your email
Click here to login to your online account.
Tracking Your Online Order
Local Deliveries by Innovative Trucks:
1. Click here to go to our online ordering site.
2. Log-in to your account in the upper right hand corner
3. Click on “My Account” then “View Orders, Invoices & Quotes”
4. Search for the order or invoice you would like to track
5. Once you have found the order you would like to track, click “VIEW” under the “POD” column.
6. View your delivery information
For local customers where we use our drivers: Online: My Account, View Orders, Invoices & Quotes, search for the order or invoice number, click VIEW under POD and it will give you the delivery details.
Deliveries via UPS, FedEx, USPS, or Courier
Please contact us for your tracking information.
Update Your Account Information
Request to update your email address, username, address, and more account information below.
All users can modify their own information, such as name, username, or email address
1. Click here to visit our ordering site
2. Log-in to your account
3. Go to “My Account” then look at the options under “Manage My Information”
Change My Information: used for editing or updating your own information, such as email address, phone number, and more.
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Need to updated addresses, billing codes, or need additional assistance? CONTACT US!
All users can modify their own information, such as name, title, address, or phone number.
1. Click here to visit our Promotional Products site.
2. Log-in to your account
3. Click “My Account” in the upper right hand corner
4. Click “My Info” then click “Edit”
5. Update necessary account information, then click “Done” to save
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Need to updated email address, payment method, or need additional assistance? CONTACT US!
Audio & Visual Solutions
Visit Innovative’s Audio & Visual Solutions to learn more about our AV Technology products & services.
Logging Into Your Account
- Click here to visit our ordering site.
- In the upper right corner of the new page enter Username and Password. You’re now ready to order!
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Don’t have an account yet? Click here to request a login.
Forgot your login information? Click here to recover your Username, Click here to reset your Password.
- Click here to visit our Promotional Products Site
- Click the Login/Register button on the homepage, located in the upper right-hand corner.
- Enter Email Address and Password. You’re now ready to shop & browse!
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Don’t have an account yet? Click here to learn how to request a login.
Forgot your login information? Click here to reset your Password.
Changing Your Order
ONLINE ORDERING
Ordered the incorrect item? Shipped your order to the wrong address? Used the wrong payment method or billing code? No worries! Contact our team ASAP and we will help you update your order.
If your order is out for delivery, please wait for it to arrive and place a return request.
Request a Login
Request a login for our online ordering site or online promotional products site.
Click here to visit our registration page
1. Enter your information on the page form
2. Our team will get back to your shortly! After all “Expect Response” is part of our Brand Promise!
Click here to visit our Promotional Products site
1. Click Login/Register in the top right corner of the page
2. Enter Your Email Address
3. Complete Registration Info
Contact Us
Call, email or use the live chat feature and you can expect a response from our team shortly! After all “Expect Response” is part of our Brand Promise!
Shop & Browse
1. Click here to go to our ordering site and browse items.
2. Enter your log-in information in the upper right hand corner.
You are now ready to shop & browse! Shop Office Essentials, Breakroom, Cleaning & Facilities, Technology Solutions and more!
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Don’t have an account with us yet? Click here to request a log-in!
1. Click here to go to our promotional products site and browse items.
2. Enter your log-in information by clicking “Login/Register”
You are now ready to shop for promotional products!
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Don’t have an account with us yet? Click here to learn how to request a log-in!
Cleaning & Facilities Solutions
Visit Innovative’s Cleaning & Facilities Solutions to learn more about our cleaning and facilities products & services.
Breakroom Solutions
Visit Innovative’s Breakroom Solutions to learn more about our breakroom products & services.
Furniture & Design Solutions
COMMERCIAL FURNITURE
Visit Innovative’s Furniture & Design Solutions to learn more about our commercial furniture & design services.
EDUCATIONAL FURNITURE
Visit Innovative’s Education Furniture & Design Solutions to learn more about our educational furniture & design services.
Join IN for a Tour
Innovative locations span from Minnesota and Wisconsin to North and South Dakota with multiple working experiential showrooms! Join IN for a tour and get INspired today.
Please fill out the form below and select “Join Us for a Showroom Tour” and we will get back to your ASAP about scheduling your tour!
Proof of Delivery
1. Click here to visit our Online Ordering Site
2. Log-in to your account
3. Click on “My Account” then “View Orders, Invoices & Quotes”
4. Search for the order or invoice you would like to see Proof of Delivery for
5. Once you have found the order you would like to view, click “VIEW” under the “POD” column.
6. View your delivery information
Please CONTACT US for updated delivery information and Proof of Delivery.
Approving Orders
If you are an approver for another user on your account, you will receive email notifications to approve orders.
ONLINE ORDERING
1. Click here to go to our Online Ordering Site
2. Log-in to your account
3. Click on “My Account” then click “Approve Orders
- Any orders listed in the Orders Waiting Your Approval section require your attention before they are placed.
- Orders can be approved, rejected, or viewed from this page. Click View to see the details of the order prior to approval.
- The Make Active button allows you to place the order into your cart so you can edit it directly. For example, you can add/delete items, change quantities,
add a PO number and more; anything that can be done in a normal cart. Once you checkout, the order will be placed.
Tip: To approve or reject multiple orders at once, check the boxes next to the orders you wish to approve or reject, then click Approve Checked or Reject Checked.
Viewing Your Order History
Search for past orders, invoices, products and more.
1. Click here to visit our Ordering Site
2. Log-in to your account & click on “My Account”
3. Click “View Orders, Invoices & Quotes”
4. Search using criteria such as invoice, order, PO number, billing code or user ID
ACCOUNT SUMMARY
Check out the current balance for your account along with sales history, payment and invoice information. You will only see this option if you have Administrative Rights.
- Click the My Account link in the web page header
- Click Account Summary in the Manage My Information section.
1. Click here to visit our Promotional Products Site
2. Log-in to your account & click on “My Account”
3. Select the “My Orders” tab
4. View orders in process, shipped orders & past order invoices
Promotional Product Solutions
Visit Innovative’s Promotional Product Solutions to learn more about our promotional products & services.
Cancelling Your Order
Need to cancel your order or an item from your order? Please contact us by calling, emailing or use the live chat feature.
Large Format Signage Solutions
Visit Innovative’s Large Format Signage Solutions to learn more about our signage products & services.
About The InSports Foundation
In addition to our charitable partnerships, we also support our own charity. The InSports Foundation is a nonprofit organization with a purpose to help kids participate in sports. InSports accomplishes this objective by providing financial assistance and sporting opportunities for kids to get in the game, enabling them to become active, confident and successful team members in their community. To learn more about the InSports Foundation visit insportsfoundation.org or click the learn more button below!
Need an Innovative Expert?
Can’t find the answer you were looking for? Call, email or use the live chat feature and you can expect a response from our team shortly! After all “Expect Response” is part of our Brand Promise!