ONLINE BILLING2024-05-08T12:22:42-05:00


Say hello to a more convenient and efficient way of managing your invoices and statements. Our online billing system offers more payment options, easy access to your financial information, and seamless integration with many accounting systems. Experience the difference today!

Sign up for your account today!


Paying bills online!


Sign up for an Online Billing Account


Log into your account to access invoices and
billing account information


Make your payments!



If you can’t find the answers you need below our Response Team is able to assist you.
Get in touch with them at 866.574.5389, [email protected] or use our Online Chat.

What is the Online Billing Portal?2023-03-01T14:12:22-06:00

With Innovative’s online billing portal, you have access to many convenient features. You can effortlessly view and download your invoices and statements in PDF format, and easily import your billing information into various accounting programs, including QuickBooks. Additionally, you have the flexibility to make payments using ACH, eCheck, or Credit Cards.

How do I sign up for an Online Billing account?2023-03-09T16:39:41-06:00

Ready to access your invoices and statements online? Sign up for your account today!

Click here to register for an account 

1. Enter the requested information on the form.

2. Provide your Customer/Account Number and an Enrollment Token – both can be found on your invoices or statements. If you don’t have an invoice or statement with a token, please contact our Response Team and they will assist you in obtaining one.

3. After submitting the form, an Activation Email containing a link will be sent to you. Simply click on the link to complete the process.

Innovative Sample Invoice with Customer Number and Enrollment Token
How do I log in to the Online Billing Portal?2023-03-01T14:19:21-06:00

You must have an account to access Innovative’s Online Billing Portal.

Questions? Contact our Response Team and they will be happy to assist you.

Innovative's Online Billing Portal Login Page
Can I log in from Innovative’s Ordering Site?2023-03-01T14:11:40-06:00

Innovative’s Online Billing Portal and Ordering site are distinct systems and require separate login credentials.

Innovative's Online Billing Portal Login Page

Innovative’s Online Billing Portal

Innovative's Online Billing Portal Login Page

Innovative’s Online Ordering Site

What’s my Username for the Online Billing Portal?2023-03-01T14:14:44-06:00

After your first login, you will be prompted to select a new username. From then on, you will need to use this new username every time you sign in.

Can’t remember your Username?  Click here

Forgot Username for Online Billing Portal
Not receiving invoice and statement emails?2023-12-07T16:03:30-06:00

Are you not receiving your invoice or statement emails? Make sure to check your spam folder! If they are being sent to quarantine, we recommend whitelisting our email domain – This simple action will guarantee that our emails land directly in your primary inbox, preventing any chance of missing out on essential communications.

Can multiple people have authority to log in to the portal?2023-03-01T14:19:36-06:00

Certainly! Multiple individuals can access the portal by creating their own unique username and password.

Innovative's Online Billing Portal Login Page
How secure is the new billing system?2023-03-01T14:10:38-06:00

We protect your information with the highest level of encryption available. You can be assured that your information is safe. The website is PCI Level 1 Compliant and SSAE 16 Certified. They are the most stringent certifications to ensure your data is secure.

How will I know when I have a new invoice?2023-03-01T14:19:54-06:00

We will send you an email notification when you have invoices that are ready for viewing.

Invoice Email Notification
How do I update my Accounts Payable Contact Information?2023-04-24T18:25:25-05:00

We want to make sure that we’re always reaching out to the right person, so it’s really important to keep your AP contact information up to date. If you’ve got a new contact or any updated information, just click the button and let us know. We really appreciate your help in keeping things accurate and current!

How long will my records be available on the online portal?2023-03-01T14:07:18-06:00

Invoices and statements will be stored for viewing for one year.

Will each document have its own file or will they be bundled together?2023-03-01T14:07:34-06:00

By default the files will be bundled together in a single email and a single PDF. The following options are also available:

  • A single email with a separate PDF for each invoice
  • Separate emails with separate PDFs.

If you would like a different option reach out to our Response Team and they will be happy to help.

Can I print or download multiple invoices at one time?2023-03-01T14:20:53-06:00

Yes, just click the box next to each item and click the Print or Download button. It will group all the bills together to allow for easy printing and downloading. If you would like the invoices to be in separate pdfs, reach out to our Response Team and they’ll be able to assist you.

Billing Portal PDF, Print and Downloading
Will I receive a print bill along with my electronic invoice?2023-03-01T14:09:04-06:00

You can choose to receive a print bill along with your electronic invoice, though we recommend you go paperless. If you do receive a paper bill, don’t worry! You can still log into the portal to view, download, and pay your invoices.

Will the new portal change how our invoices look?2023-03-01T14:20:28-06:00

Our invoices will have a refreshed look with all of the same information.

Sample Invoice
Who will receive the invoice?2023-03-01T14:20:11-06:00

Anyone with an online account will receive an e-mail when an invoice is available.

Invoice Email Notification
What payment options are available in the billing portal?2023-03-01T14:21:07-06:00

This service allows you to pay via ACH, eCheck, or Credit Card.

Billing Portal Payment Settings
Do we have to pay online?2023-03-01T14:07:03-06:00

Although we strongly recommend using our online payment system, you may continue to make your payments by phone or mail if you prefer.

Can I cancel a payment?2023-03-01T14:18:27-06:00

Some payments can be cancelled or changed. 

  • Scheduled payments can be cancelled before they are processed. You can view all scheduled payments by clicking on the “Payment History” tab within eInvoice Connect. To cancel a payment, click the “Cancel” text to the right of the scheduled payment.
  • It’s important to note that credit card payments cannot be cancelled.
  • You can make changes to ACH payments until 2:00pm CST.
Billing Portal Payment Changes
Are there dollar limits to the payments I can make?2023-03-01T14:06:10-06:00

ACH and eCheck payments do not have a dollar limit, whereas credit card payments have a limit of $5,000.

Can I download my bills into my accounting software?2023-03-01T14:18:43-06:00

Yes. If your accounting software is compatible with one of our available formats, you can import this data directly into your accounting system.

  1. Check the boxes next to the invoices you want to download.
  2. Click the “Download” button and follow the instructions.
  3. Select from a variety of different accounting packages including QuickBooks, Viewpoint, Forefront (from Dexter + Chaney), Peachtree, Timberline and a CSV file that is Microsoft Excel compatible.
  4. Fill in the appropriate information and click the “Download” button.
Billing Portal Accounting System Downloads
How are my invoices organized?2023-03-01T14:45:21-06:00

When you log in to the billing portal, you will see all new unpaid bills listed under the Open tab. After making a full payment against a bill, you can move it to the Closed tab. To avoid the hassle of manually closing bills, you can enable the “auto-close” option in the Settings tab, which automatically marks bills as closed once they are paid in full.

Billing Portal Open Invoice to Closed Invoice
Billing Portal Settings Open Invoice to Closed
How can I search for a specific invoice?2023-03-01T15:41:18-06:00

You can easily search for a specific invoice on the portal by entering its number in the column drop-down menu. If you don’t have the invoice number, you can try searching other columns using different criteria such as a purchase order number or the order number from the packing list (ex. SO-12345).

Billing Portal Invoice Search
How can I sort the information I see in the online billing portal?2023-03-01T15:40:52-06:00

To sort your view, click any of the column drop-down menus.

Billing Portal Sort & Search
Can I see invoices based on a specific date range?2023-03-01T15:40:31-06:00

To filter your invoices by a custom date range, click on the drop-down arrow next to the date column and choose from the predefined list of days or set your own custom range.

Billing Portal Date Search
Can my invoices be automatically paid?2023-03-01T15:40:08-06:00

Innovative’s Billing Portal offers an Auto Pay feature that allows you to configure automatic payments for your invoices based on two criteria. You can choose to pay your invoices either on the date they are uploaded to the portal or on their due date.

Billing Portal Automatic Payment Settings
Can I set a dollar amount limit for my Auto Pay?2023-03-01T15:49:57-06:00

Certainly, in the Auto Pay settings, you have the option to specify a maximum dollar amount for Auto Pay. This means that any invoices exceeding the set dollar amount will not be automatically paid and will require manual payment instead.

Billing Portal Automatic Maximum Payment Setting
Can I see multiple accounts with a single login?2023-03-01T16:08:07-06:00

Yes, it is possible to link multiple accounts to your login for a consolidated view of your balances. You can link your accounts by accessing the Settings tab on your account or by contacting our Response Team if you have a large number of accounts to link.

Billing Portal Open Tab Multiple Accounts
Billing Portal Settings Multiple Accounts
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