HELP CENTER2023-08-17T11:21:43-05:00

HELP CENTER

What Audio & Visual Solutions Do You Offer?2022-02-21T13:11:09-06:00

Audio & Visual Solutions

Visit Innovative’s Audio & Visual Solutions to learn more about our AV Technology products & services.

How Do I Save an Order?2022-02-15T08:43:06-06:00

Saving Your Order

Where Can I Find Proof of Delivery?2022-02-22T10:08:43-06:00

Proof of Delivery

How Do I Track My Order?2022-02-21T11:17:58-06:00

Tracking Your Online Order

How Do I View My Order History?2022-12-06T16:35:50-06:00

Viewing Your Order History

Search for past orders, invoices, products and more.

What Large Format Signage Solutions Do You Offer?2022-02-21T13:18:11-06:00

Large Format Signage Solutions

Visit Innovative’s Large Format Signage Solutions to learn more about our signage products & services.

What Community Programs Do You Offer?2022-02-15T15:02:38-06:00

Our Community Programs

Being involved is embedded into the culture here at Innovative. We value philanthropic effort and give back to those around us through our local partnerships and charity work in the community. Check out our community programs below and learn how your organization could benefit.

Minnesota Vikings Field Goals for Charity

Minnesota Twins Double Plays for Charity

Double Plays for Charity Logo

Minnesota Wild Charity of the Month

St. Paul Saints Toilet Paper Drive

Minnesota Timberwolves Blocks for BIGS

St. Paul Saints Baseball Camp Sponsor

Sioux Falls Canaries Baseball Camp Sponsor

Sioux Falls Stampede Try Hockey for Free Camp

Click Here to learn more about our community programs.

Can I pay my invoices online?2023-08-17T11:34:46-05:00

With Innovative’s billing portal you can pay your invoices online using ACH, eCheck, or Credit Cards. You can even set up automatic payments!

Click here to learn more about Innovative’s billing portal or to sign up for an account!

Which Non-Profit Do You Support?2022-02-15T15:06:14-06:00

About The InSports Foundation

In addition to our charitable partnerships, we also support our own charity. The InSports Foundation is a nonprofit organization with a purpose to help kids participate in sports. InSports accomplishes this objective by providing financial assistance and sporting opportunities for kids to get in the game, enabling them to become active, confident and successful team members in their community. To learn more about the InSports Foundation visit insportsfoundation.org or click the learn more button below!

What Do I Do if I am Missing an Item/Received the Incorrect Item?2022-12-06T16:35:26-06:00

Missing & Incorrect Items

We are so sorry you received the wrong item/are missing an item from your order. Please call, email or use the live chat feature and we will help you replace your item!

Contact Us
How Do I Search for Items?2022-12-06T16:36:10-06:00

Searching for Items

What Office Supply Solutions Do You Offer?2022-02-21T13:19:22-06:00

Office Essential Solutions

Visit Innovative’s Office Essential Solutions to learn more about our office supply products & services.

What Printed Material Solutions Do You Offer?2022-02-21T13:18:45-06:00

Printed Material Solutions

Visit Innovative’s Printed Material Solutions to learn more about our print solutions & services.

How Do I Create a Favorites List?2022-12-06T16:36:02-06:00

Favorites Lists

How Do I Shop & Browse?2022-02-09T15:11:10-06:00

Shop & Browse

How Do I Approve Orders?2022-02-15T14:54:02-06:00

Approving Orders

If you are an approver for another user on your account, you will receive email notifications to approve orders.

ONLINE ORDERING

1. Click here to go to our Online Ordering Site

2. Log-in to your account

3. Click on “My Account” then click “Approve Orders

  • Any orders listed in the Orders Waiting Your Approval section require your attention before they are placed.
  • Orders can be approved, rejected, or viewed from this page. Click View to see the details of the order prior to approval.
  • The Make Active button allows you to place the order into your cart so you can edit it directly. For example, you can add/delete items, change quantities,
    add a PO number and more; anything that can be done in a normal cart. Once you checkout, the order will be placed.

Tip: To approve or reject multiple orders at once, check the boxes next to the orders you wish to approve or reject, then click Approve Checked or Reject Checked.

How Can I Request a Copy of My Invoice?2023-08-17T11:27:47-05:00

Requesting Your Invoice

If you’d like to get a copy of an invoice, just hop onto our online billing portal – it’s super convenient! You’ll find all your invoices ready for download there. Alternatively, you can always reach out to us at [email protected], or give us a ring at 952-808-9900. If you choose option #4 for Accounts Receivable, we’ll be more than happy to assist you!

Is My Order Eligible for Next Day Delivery?2022-02-21T10:49:44-06:00

Next Day Delivery

How Do I Exchange a Damaged or Defective Item?2022-12-06T16:35:12-06:00

Exchanging Damaged or Defective Items

We are so sorry an item(s) from your order is damaged or defective. Please call, email or use the live chat feature and we will help you replace your item(s)!

Contact Us
What Furniture & Design Solutions Do You Offer?2022-02-21T10:41:30-06:00

Furniture & Design Solutions

COMMERCIAL FURNITURE

Visit Innovative’s Furniture & Design Solutions to learn more about our commercial furniture & design services.

Commercial Furniture & Design Solutions

EDUCATIONAL FURNITURE

Visit Innovative’s Education Furniture & Design Solutions to learn more about our educational furniture & design services.

Education Furniture & Design Solutions

Where Can I Find Your Deals & Rebates?2022-02-21T13:24:52-06:00

Free Stuff!

Click here to visit our manufacturer deals!

*Deals updated monthly

What Cleaning & Facilities Solutions Do You Offer?2022-02-21T13:10:31-06:00

Cleaning & Facilities Solutions

Visit Innovative’s Cleaning & Facilities Solutions to learn more about our cleaning and facilities products & services.

How Do I Cancel an Order?2022-02-21T13:51:01-06:00

Cancelling Your Order

Need to cancel your order or an item from your order? Please contact us by calling, emailing or use the live chat feature.

Contact Us
What Products & Solutions Do You Offer?2022-02-15T14:58:04-06:00

Visit Innovative’s Office Essential Solutions to learn more about our office supply products & services.

COMMERCIAL FURNITURE

Visit Innovative’s Furniture & Design Solutions to learn more about our commercial furniture & design services.

Commercial Furniture & Design Solutions

EDUCATIONAL FURNITURE

Visit Innovative’s Education Furniture & Design Solutions to learn more about our educational furniture & design services.

Education Furniture & Design Solutions

Visit Innovative’s Education Solutions to learn more about our education services and solutions.

Visit Innovative’s Breakroom Solutions to learn more about our breakroom products & services.

Visit Innovative’s Cleaning & Facilities Solutions to learn more about our cleaning and facilities products & services.

Visit Innovative’s Audio & Visual Solutions to learn more about our AV Technology products & services.

Visit Innovative’s Printers & Supplies Solutions to learn more about our printer products & services.

Visit Innovative’s Printed Material Solutions to learn more about our print solutions & services.

Visit Innovative’s Promotional Product Solutions to learn more about our promotional products & services.

Visit Innovative’s Large Format Signage Solutions to learn more about our signage products & services.

How Do I Place a Quick Order?2022-02-09T12:44:56-06:00

Quick Orders

Quick Order is a form that allows valid item numbers to be added to the cart quickly and easily. It’s a great way to order when you already know the product numbers.

ONLINE ORDERING

1. Click here to go to our Online Ordering Site

2. Log-in to your account

3. Click “My Account” and navigate to the “Quick Order” option

4. Enter the item number (no dashes or spaces) and tab through the fields, entering quantities and line comments

5. When finished entering products, click the “Add to Cart” button

Tip: To enter more line items, use the dropdown to add more lines to the page

What Are Your Core Values?2022-02-15T15:42:30-06:00

Our Core Values

Our core values guide our team day in and day out.

HOW WE APPLY OUR CORE VALUES

  • Decision-Making
  • Hiring
  • Onboarding
  • Employee/Customer Engagement
  • Learning & Development
Where Are You Located?2022-02-15T14:59:01-06:00

Innovative Locations

MINNESOTA

Corporate Headquarters & Showrooms
151 Cliff Road East
Burnsville, MN 55337

Showroom & Sales Office
510 S. Marquette Avenue, Suite 120
Minneapolis, MN  55402

Sales Office & Warehouse
1045 Westgate Drive
St. Paul, MN  55114

Showroom, Retail Store & Sales Office 
2326 W. Superior Street
Duluth, MN 55806

Showroom & Sales Office
1202 Sunridge Drive
St. Cloud, MN  56301

Sales Office & Warehouse
1112 South Railroad Street Southeast
Bemidji, MN 56601

Showroom, Retail Store, & Sales Office
1734 E. 40th Street
Hibbing, MN 55746

Sales Office & Warehouse
1210 Lakeland Drive, Suite A
Willmar, MN  56201

SOUTH DAKOTA

Showroom & Sales Office
711 W. Russell Street
Sioux Falls, SD  57104

Promotional Products Showroom & Sales Office
621 W. Russell Street
Sioux Falls, SD  57104

NORTH DAKOTA

Retail Store & Sales Office
206 4th Avenue NW
Mandan, ND  58554

Showroom & Sales Office
5201 51st Avenue S
Fargo, ND  58104

Retail Store & Sales Office
108 1st Avenue S
Jamestown, ND  58401

WISCONSIN

Retail Store & Sales Office
204 Main Street
Ashland, WI 54806

Showroom & Sales Office
1053 N. Hastings Way
Eau Claire, WI  54703

Retail Store, Showroom & Sales Office
123 N. Main Street
Rice Lake, WI  54868

Are You a Women Owned Business?2022-02-15T15:09:14-06:00

WBENC Certificate

We are a certified Women’s Business Enterprise National Council & Women-Owned Small Business.

Click here to view our certificate.

WBENC Certificate

How Do I Return an Item?2022-12-06T16:36:26-06:00

Request a Return

What Promotional Products Solutions Do You Offer?2022-02-21T13:17:28-06:00

Promotional Product Solutions

Visit Innovative’s Promotional Product Solutions to learn more about our promotional products & services.

What is Your Return Policy?2022-04-25T09:16:42-05:00

Return Policy

ONLINE ORDERS

Most items on our ordering site can be returned for a full refund within 30 days of receipt if the product has not been used, is in its original box and is in resalable condition. PLEASE NOTE:  some items, such as food and calendars, cannot be returned at all, and are marked as such in our catalog and online.

SPECIAL ORDERS

Furniture: Because furniture is subject to natural wear and tear, returns must be made within 14 days. The product must not have been used and be in its original box in resalable condition.  Custom-ordered and custom assembled furniture is made and/or assembled to your specifications. It is only returnable if it is defective or damaged when received. Please report any damage occurring from shipping immediately so a claim can be filed with the carrier.

Once we receive the sign off on a design plan and proposed budget, your order will be placed. Due to the customization of many projects, once orders are placed, most products are not returnable. Modifications or cancellations may result in cancellation or restocking charges by our manufacturer partners. Unfortunately, we will need to invoice you if such charges are incurred. If a Scope of Work is included with this agreement, costs resulting from changes to the scope of the project (including any additional requirements or restrictions placed on Innovative) will be added to the project price. When Innovative becomes aware of the nature or impact of the change, you will be notified, and all project paperwork will be updated. In this instance, a revised quote will be generated for signoff. 

Promotional Products: Unless damaged or misprinted, custom printed promotional products cannot be returned past proof approval. Most goods without decoration may be returned for a refund, account credit or exchange.

Printed Materials: Printed materials cannot be returned past proof approval unless damaged or misprinted.

Category Return Deadline
Office Essentials 30 Days
Furniture 14 Days
Custom Furniture Cannot be refunded
Breakroom 30 Days
Cleaning & Facilities 30 Days
Promotional Products Cannot be refunded
Print Cannot be refunded
AV & Technology 30 Days

RETURN AUTHORIZATION

Innovative Office Solutions, LLC requires that you use a return authorization number or the packing list received with the product that you are returning. Please use our on-line return request form, or simply call our customer service department at 952-808-9900, option 3.

ADDITIONAL INFORMATION

  • Any type of special order cannot be returned, including furniture and more
  • Returns must be accompanied by a packing list, invoice, or return authorization
  • All returns must be in original packaging and salable condition

View our return policy.

How Do I Change an Order?2022-02-21T14:00:56-06:00

Changing Your Order

ONLINE ORDERING

Ordered the incorrect item?  Shipped your order to the wrong address? Used the wrong payment method or billing code? No worries! Contact our team ASAP and we will help you update your order.

Contact Us

If your order is out for delivery, please wait for it to arrive and place a return request.

Where Can I Find Your Career Opportunities?2022-02-15T14:59:38-06:00

Join the Innovative Team

At Innovative our Purpose is to “Inspire people to love what they do and who they do it with” and we hire candidates who are passionate about bringing our purpose to life! Guided by a relationships matter belief system, we have a unique culture that is structured around having FUN and living up to our purpose.

VIEW OUR OPEN POSITIONS

1. Click here to view our Career Center

2. Select the “Current Openings” tab on the left hand side of your browser to view our open positions

How Can I Schedule a Tour of Your Showrooms?2022-02-15T15:02:11-06:00

Join IN for a Tour

Innovative locations span from Minnesota and Wisconsin to North and South Dakota with multiple working experiential showrooms! Join IN for a tour and get INspired today.

Please fill out the form below and select “Join Us for a Showroom Tour” and we will get back to your ASAP about scheduling your tour!

Add your department name and number, if necessary.
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How can we help?
Are you replacing someone currently ordering for your company? *
Enter the person's name you are replacing.
Enter the date you will be taking over the ordering.
Were you referred to us by someone or have you been working with someone from Innovative? *
Enter the person's name.
How Can I Contact You?2022-02-15T15:00:05-06:00

Contact Us

Call, email or use the live chat feature and you can expect a response from our team shortly! After all “Expect Response” is part of our Brand Promise!

Contact Us
What Breakroom Solutions Do You Offer?2022-02-21T13:15:27-06:00

Breakroom Solutions

Visit Innovative’s Breakroom Solutions to learn more about our breakroom products & services.

When Will My Order Be Delivered?2022-12-06T16:35:33-06:00

Innovative Delivery Methods

What Printer & Supplies Solutions Do You Offer?2022-02-21T13:12:10-06:00

Printers & Supplies

Visit Innovative’s Printers & Supplies Solutions to learn more about our printer products & services.

Need an Innovative Expert?

Can’t find the answer you were looking for? Call, email or use the live chat feature and you can expect a response from our team shortly! After all “Expect Response” is part of our Brand Promise!

Contact Us
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