HELP CENTER2022-04-13T13:26:55-05:00

HELP CENTER

Is My Order Eligible for Next Day Delivery?2022-02-21T10:49:44-06:00

Next Day Delivery

We service all 50 states and have warehouses across the country. We strive for next-day delivery but are not able to guarantee next-day delivery.

  • $600 million in inventory
  • 32 facilities
  • 12 million square feet of warehouse space
  • Next day delivery for 97% of the US

__________________________________________________________________________________________________

Have more questions about Next Day Delivery? Contact us!

Orders that are not delivered by our Innovative trucks are not eligible for next day delivery. If your order was shipped via UPS, USPS, FedEx, or another carrier, please contact us for updated tracking information.

Special and custom orders are not eligible for next day delivery. Please contact us for updated delivery information.

How Do I Track My Order?2022-02-21T11:17:58-06:00

Tracking Your Online Order

Local Deliveries by Innovative Trucks: 

1. Click here to go to our online ordering site.

2. Log-in to your account in the upper right hand corner

3. Click on “My Account” then “View Orders, Invoices & Quotes”

4. Search for the order or invoice you would like to track

5. Once you have found the order you would like to track, click “VIEW” under the “POD” column.

6. View your delivery information

For local customers where we use our drivers: Online: My Account, View Orders, Invoices & Quotes, search for the order or invoice number, click VIEW under POD and it will give you the delivery details.

Deliveries via UPS, FedEx, USPS, or Courier

Please contact us for your tracking information.

How Do I Save an Order?2022-02-15T08:43:06-06:00

Saving Your Order

Saved Orders allow you to build multiple order over time and place the orders when you are ready.

Click here to visit our Online Ordering Site

  1. Save an Order: View the cart, then click the Save Cart link. This will clear your cart and save the order under the Saved Orders link.
  2. Saved Orders: To access your Saved Orders click My Account and navigate to Saved Orders. This page shows:
    • A.  Orders that are waiting for YOUR approval (if you are an approver)
    • B. Orders that you having waiting for approval (if required)
    • C. These are your Saved Carts
  3. Make Active: To retrieve an order click the Make Active link. If there are items already in the cart there will be several options to choose from, switch, replace, add, cancel.

Tip: If you only have one order to place and are building it over time, you don’t need to save it. Just leave it in your cart and continue adding to it each time you log in. It stays in your cart until Checkout.

What Audio & Visual Solutions Do You Offer?2022-02-21T13:11:09-06:00

Audio & Visual Solutions

Visit Innovative’s Audio & Visual Solutions to learn more about our AV Technology products & services.

How Do I View My Order History?2022-02-15T14:39:43-06:00

Viewing Your Order History

Search for past orders, invoices, products and more.

1. Click here to visit our Ordering Site

2. Log-in to your account & click on “My Account”

3. Click “View Orders, Invoices & Quotes”

4. Search using criteria such as invoice, order, PO number, billing code or user ID

ACCOUNT SUMMARY

Check out the current balance for your account along with sales history, payment and invoice information. You will only see this option if you have Administrative Rights.

  1. Click the My Account link in the web page header
  2. Click Account Summary in the Manage My Information section.

1. Click here to visit our Promotional Products Site

2. Log-in to your account & click on “My Account”

3. Select the “My Orders” tab

4. View orders in process, shipped orders & past order invoices

What Are Your Core Values?2022-02-15T15:42:30-06:00

Our Core Values

Our core values guide our team day in and day out.

HOW WE APPLY OUR CORE VALUES

  • Decision-Making
  • Hiring
  • Onboarding
  • Employee/Customer Engagement
  • Learning & Development
What is Your Return Policy?2022-04-25T09:16:42-05:00

Return Policy

ONLINE ORDERS

Most items on our ordering site can be returned for a full refund within 30 days of receipt if the product has not been used, is in its original box and is in resalable condition. PLEASE NOTE:  some items, such as food and calendars, cannot be returned at all, and are marked as such in our catalog and online.

SPECIAL ORDERS

Furniture: Because furniture is subject to natural wear and tear, returns must be made within 14 days. The product must not have been used and be in its original box in resalable condition.  Custom-ordered and custom assembled furniture is made and/or assembled to your specifications. It is only returnable if it is defective or damaged when received. Please report any damage occurring from shipping immediately so a claim can be filed with the carrier.

Once we receive the sign off on a design plan and proposed budget, your order will be placed. Due to the customization of many projects, once orders are placed, most products are not returnable. Modifications or cancellations may result in cancellation or restocking charges by our manufacturer partners. Unfortunately, we will need to invoice you if such charges are incurred. If a Scope of Work is included with this agreement, costs resulting from changes to the scope of the project (including any additional requirements or restrictions placed on Innovative) will be added to the project price. When Innovative becomes aware of the nature or impact of the change, you will be notified, and all project paperwork will be updated. In this instance, a revised quote will be generated for signoff. 

Promotional Products: Unless damaged or misprinted, custom printed promotional products cannot be returned past proof approval. Most goods without decoration may be returned for a refund, account credit or exchange.

Printed Materials: Printed materials cannot be returned past proof approval unless damaged or misprinted.

Category Return Deadline
Office Essentials 30 Days
Furniture 14 Days
Custom Furniture Cannot be refunded
Breakroom 30 Days
Cleaning & Facilities 30 Days
Promotional Products Cannot be refunded
Print Cannot be refunded
AV & Technology 30 Days

RETURN AUTHORIZATION

Innovative Office Solutions, LLC requires that you use a return authorization number or the packing list received with the product that you are returning. Please use our on-line return request form, or simply call our customer service department at 952-808-9900, option 3.

ADDITIONAL INFORMATION

  • Any type of special order cannot be returned, including furniture and more
  • Returns must be accompanied by a packing list, invoice, or return authorization
  • All returns must be in original packaging and salable condition

View our return policy.

How Do I Change an Order?2022-02-21T14:00:56-06:00

Changing Your Order

ONLINE ORDERING

Ordered the incorrect item?  Shipped your order to the wrong address? Used the wrong payment method or billing code? No worries! Contact our team ASAP and we will help you update your order.

Contact Us

If your order is out for delivery, please wait for it to arrive and place a return request.

How Do I Shop & Browse?2022-02-09T15:11:10-06:00

Shop & Browse

1. Click here to go to our ordering site and browse items.

2. Enter your log-in information in the upper right hand corner.

You are now ready to shop & browse! Shop Office Essentials, Breakroom, Cleaning & Facilities, Technology Solutions and more!

_______________________________________________________________________________________

Don’t have an account with us yet? Click here to request a log-in!

1. Click here to go to our promotional products site and browse items.

2. Enter your log-in information by clicking “Login/Register”

Shop & Browse Promotional Products

You are now ready to shop for promotional products!

_________________________________________________________________________________________

Don’t have an account with us yet? Click here to learn how to request a log-in!

What Office Supply Solutions Do You Offer?2022-02-21T13:19:22-06:00

Office Essential Solutions

Visit Innovative’s Office Essential Solutions to learn more about our office supply products & services.

How Can I Contact You?2022-02-15T15:00:05-06:00

Contact Us

Call, email or use the live chat feature and you can expect a response from our team shortly! After all “Expect Response” is part of our Brand Promise!

Contact Us
Where Can I Find Your Career Opportunities?2022-02-15T14:59:38-06:00

Join the Innovative Team

At Innovative our Purpose is to “Inspire people to love what they do and who they do it with” and we hire candidates who are passionate about bringing our purpose to life! Guided by a relationships matter belief system, we have a unique culture that is structured around having FUN and living up to our purpose.

VIEW OUR OPEN POSITIONS

1. Click here to view our Career Center

2. Select the “Current Openings” tab on the left hand side of your browser to view our open positions

What Community Programs Do You Offer?2022-02-15T15:02:38-06:00

Our Community Programs

Being involved is embedded into the culture here at Innovative. We value philanthropic effort and give back to those around us through our local partnerships and charity work in the community. Check out our community programs below and learn how your organization could benefit.

APPLY FOR OUR COMMUNITY PROGRAMS

Minnesota Vikings Field Goals for Charity

Minnesota Twins Double Plays for Charity

Double Plays for Charity Logo

Minnesota Wild Charity of the Month

St. Paul Saints Toilet Paper Drive

Minnesota Timberwolves Blocks for BIGS

St. Paul Saints Baseball Camp Sponsor

Sioux Falls Canaries Baseball Camp Sponsor

Sioux Falls Stampede Try Hockey for Free Camp

Click Here to learn more about our community programs.

How Do I Create a Favorites List?2022-02-15T08:34:08-06:00

Favorites Lists

Favorites Lists are designed to make ordering common items simple. There are both personal and shared favorite lists.

1. Click here to visit our Online Ordering Site

2. Log-in to your account

3. Access your favorites lists by clicking “FAVORITES” in the webpage header

  • This section contains your personal lists.
  • To order using one of these, click the “List Name” or “View” links.

4. Add to your favorites lists

  • Click on the heart under the items you are viewing
  • Follow the instructions in the pop-up window to add to a list

1. Click here to visit our Promotional Products Site

2. Log-in to your account

3. Access your favorites items by clicking the red heart in the webpage header

4. Add to your favorites lists

  • Click on the heart under the items you are viewing
  • When the heart is filled in, the item will show up on your Favorites/Wish List

Where Are You Located?2022-02-15T14:59:01-06:00

Innovative Locations

MINNESOTA

Corporate Headquarters & Showrooms
151 Cliff Road East
Burnsville, MN 55337

Showroom & Sales Office
510 S. Marquette Avenue, Suite 120
Minneapolis, MN  55402

Sales Office & Warehouse
1045 Westgate Drive
St. Paul, MN  55114

Showroom, Retail Store & Sales Office 
2326 W. Superior Street
Duluth, MN 55806

Showroom & Sales Office
1202 Sunridge Drive
St. Cloud, MN  56301

Sales Office & Warehouse
1112 South Railroad Street Southeast
Bemidji, MN 56601

Showroom, Retail Store, & Sales Office
1734 E. 40th Street
Hibbing, MN 55746

Sales Office & Warehouse
1210 Lakeland Drive, Suite A
Willmar, MN  56201

SOUTH DAKOTA

Showroom & Sales Office
711 W. Russell Street
Sioux Falls, SD  57104

Promotional Products Showroom & Sales Office
621 W. Russell Street
Sioux Falls, SD  57104

NORTH DAKOTA

Retail Store & Sales Office
206 4th Avenue NW
Mandan, ND  58554

Showroom & Sales Office
5201 51st Avenue S
Fargo, ND  58104

Retail Store & Sales Office
108 1st Avenue S
Jamestown, ND  58401

WISCONSIN

Retail Store & Sales Office
204 Main Street
Ashland, WI 54806

Showroom & Sales Office
1053 N. Hastings Way
Eau Claire, WI  54703

Retail Store, Showroom & Sales Office
123 N. Main Street
Rice Lake, WI  54868

How Do I Cancel an Order?2022-02-21T13:51:01-06:00

Cancelling Your Order

Need to cancel your order or an item from your order? Please contact us by calling, emailing or use the live chat feature.

Contact Us
What Furniture & Design Solutions Do You Offer?2022-02-21T10:41:30-06:00

Furniture & Design Solutions

COMMERCIAL FURNITURE

Visit Innovative’s Furniture & Design Solutions to learn more about our commercial furniture & design services.

Commercial Furniture & Design Solutions

EDUCATIONAL FURNITURE

Visit Innovative’s Education Furniture & Design Solutions to learn more about our educational furniture & design services.

Education Furniture & Design Solutions

When Will My Order Be Delivered?2022-02-21T14:14:16-06:00

Innovative Delivery Methods

ONLINE ORDERING – NEXT DAY DELIVERY

We service all 50 states and have warehouses across the country. We strive for next-day delivery but are not able to guarantee next-day delivery.

  • $600 million in inventory
  • 32 facilities
  • 12 million square feet of warehouse space
  • Next day delivery for 97% of the US

__________________________________________________________________________________________________

Have more questions about Next Day Delivery? Contact us!

Orders that are not delivered by our Innovative trucks are not eligible for next day delivery. If your order was shipped via UPS, USPS, FedEx, or another carrier, please contact us for updated tracking information.

Special and custom orders are not eligible for next day delivery. Please contact us for updated delivery information.

How Can I Schedule a Tour of Your Showrooms?2022-02-15T15:02:11-06:00

Join IN for a Tour

Innovative locations span from Minnesota and Wisconsin to North and South Dakota with multiple working experiential showrooms! Join IN for a tour and get INspired today.

Please fill out the form below and select “Join Us for a Showroom Tour” and we will get back to your ASAP about scheduling your tour!

Add your department name and number, if necessary.
Select State
How can we help?
Are you replacing someone currently ordering for your company? *
Enter the person's name you are replacing.
Enter the date you will be taking over the ordering.
How Do I Approve Orders?2022-02-15T14:54:02-06:00

Approving Orders

If you are an approver for another user on your account, you will receive email notifications to approve orders.

ONLINE ORDERING

1. Click here to go to our Online Ordering Site

2. Log-in to your account

3. Click on “My Account” then click “Approve Orders

  • Any orders listed in the Orders Waiting Your Approval section require your attention before they are placed.
  • Orders can be approved, rejected, or viewed from this page. Click View to see the details of the order prior to approval.
  • The Make Active button allows you to place the order into your cart so you can edit it directly. For example, you can add/delete items, change quantities,
    add a PO number and more; anything that can be done in a normal cart. Once you checkout, the order will be placed.

Tip: To approve or reject multiple orders at once, check the boxes next to the orders you wish to approve or reject, then click Approve Checked or Reject Checked.

Where Can I Find Proof of Delivery?2022-02-22T10:08:43-06:00

Proof of Delivery

1. Click here to visit our Online Ordering Site

2. Log-in to your account

3. Click on “My Account” then “View Orders, Invoices & Quotes”

4. Search for the order or invoice you would like to see Proof of Delivery for

5. Once you have found the order you would like to view, click “VIEW” under the “POD” column.

6. View your delivery information

Please CONTACT US for updated delivery information and Proof of Delivery.

How Can I Request a Copy of My Invoice?2022-04-13T13:11:24-05:00

Requesting Your Invoice

If you need a copy of your invoice, or would like to charge your invoice to a credit card, contact us at AR@innovativeos.com or call 952-808-9900 and choose option #4 for Accounts Receivable.

What Printed Material Solutions Do You Offer?2022-02-21T13:18:45-06:00

Printed Material Solutions

Visit Innovative’s Printed Material Solutions to learn more about our print solutions & services.

How Do I Exchange a Damaged or Defective Item?2022-02-22T09:59:49-06:00

Exchanging Damaged or Defective Items

We are so sorry an item(s) from your order is damaged or defective. Please call, email or use the live chat feature and we will help you replace your item(s)!

Contact Us
Are You a Women Owned Business?2022-02-15T15:09:14-06:00

WBENC Certificate

We are a certified Women’s Business Enterprise National Council & Women-Owned Small Business.

Click here to view our certificate.

WBENC Certificate

How Do I Search for Items?2022-02-11T09:08:06-06:00

Searching for Items

1. Click Here to visit our Online Ordering Site

2. To look for products use the Search Box at the top of the page or select a category to browse:

  • Search by Keyword or Item Number: Tip – due to our wide product selection and varied product descriptions, start with a broad search, then use filters to narrow the results.
  • Category Dropdown Menus: Quick links to categories; these are good to use when you are unable to describe a product.

3. After performing a search or selecting a product category, a results page will display. This page has options to help narrow down the products to find exactly what you need.

  • Refine Results: Narrow the search results by entering a keyword or selecting a filter(s)
  • Sort By: Choose from a variety of sorting options such as “Most Popular” or “Best Match”. Tip – “Sort by Price” will appear in the dropdown when the search results are narrowed to less than 200 items.

1. Click Here to visit our Promotional Products site.

2. To look for products use the Search Box at the top of the page or select a category to browse:

  • Search by Keyword or Item Number: 
  • Category Dropdown Menus: Quick links to categories; these are good to use when you are unable to describe a product.

3. After performing a search or selecting a product category, a results page will display. This page has options to help narrow down the products to find exactly what you need.

  • Refine Results: Narrow the search results by entering a selecting a filter(s) or adding a price range
  • Sort By: Choose from a variety of sorting options such as “Newsest” or “Best Match”.  
How Do I Place a Quick Order?2022-02-09T12:44:56-06:00

Quick Orders

Quick Order is a form that allows valid item numbers to be added to the cart quickly and easily. It’s a great way to order when you already know the product numbers.

ONLINE ORDERING

1. Click here to go to our Online Ordering Site

2. Log-in to your account

3. Click “My Account” and navigate to the “Quick Order” option

4. Enter the item number (no dashes or spaces) and tab through the fields, entering quantities and line comments

5. When finished entering products, click the “Add to Cart” button

Tip: To enter more line items, use the dropdown to add more lines to the page

What Breakroom Solutions Do You Offer?2022-02-21T13:15:27-06:00

Breakroom Solutions

Visit Innovative’s Breakroom Solutions to learn more about our breakroom products & services.

What Products & Solutions Do You Offer?2022-02-15T14:58:04-06:00

Visit Innovative’s Office Essential Solutions to learn more about our office supply products & services.

COMMERCIAL FURNITURE

Visit Innovative’s Furniture & Design Solutions to learn more about our commercial furniture & design services.

Commercial Furniture & Design Solutions

EDUCATIONAL FURNITURE

Visit Innovative’s Education Furniture & Design Solutions to learn more about our educational furniture & design services.

Education Furniture & Design Solutions

Visit Innovative’s Education Solutions to learn more about our education services and solutions.

Visit Innovative’s Breakroom Solutions to learn more about our breakroom products & services.

Visit Innovative’s Cleaning & Facilities Solutions to learn more about our cleaning and facilities products & services.

Visit Innovative’s Audio & Visual Solutions to learn more about our AV Technology products & services.

Visit Innovative’s Printers & Supplies Solutions to learn more about our printer products & services.

Visit Innovative’s Printed Material Solutions to learn more about our print solutions & services.

Visit Innovative’s Promotional Product Solutions to learn more about our promotional products & services.

Visit Innovative’s Large Format Signage Solutions to learn more about our signage products & services.

How Do I Return an Item?2022-04-25T09:13:58-05:00

Request a Return

Ordered the wrong products and need to send it back? There are a few ways to complete this process.

Click here to visit our Online Ordering Site and Log-In to your account

1. On the My Account page click the Request a Return: Use this form to search past orders providing us with as much information as possible.

2. Use the form to search past orders providing us with as much information as possible. Search using Sales Orders, Invoices, Product Number, and more.

3. Select product, enter quantity, pick Return Reason. Click Submit when finished. Tip: Check Return All to send back everything on the order

______________________________________________________________________________________________

Unsure if your item is able to be returned? Click here to view our Return Policy

Furniture: Because furniture is subject to natural wear and tear, returns must be made within 14 days. The product must not have been used and be in its original box in resalable condition.  Custom-ordered and custom assembled furniture is made and/or assembled to your specifications. It is only returnable if it is defective or damaged when received. Please report any damage occurring from shipping immediately so a claim can be filed with the carrier.

Once we receive the sign off on a design plan and proposed budget, your order will be placed. Due to the customization of many projects, once orders are placed, most products are not returnable. Modifications or cancellations may result in cancellation or restocking charges by our manufacturer partners. Unfortunately, we will need to invoice you if such charges are incurred. If a Scope of Work is included with this agreement, costs resulting from changes to the scope of the project (including any additional requirements or restrictions placed on Innovative) will be added to the project price. When Innovative becomes aware of the nature or impact of the change, you will be notified, and all project paperwork will be updated. In this instance, a revised quote will be generated for signoff. 

Promotional Products: Unless damaged or misprinted, custom printed promotional products cannot be returned past proof approval. Most goods without decoration may be returned for a refund, account credit or exchange.

Printed Materials: Printed materials cannot be returned past proof approval unless damaged or misprinted.

________________________________________________________________________________________________

Click here to view our full Return Policy

What Printer & Supplies Solutions Do You Offer?2022-02-21T13:12:10-06:00

Printers & Supplies

Visit Innovative’s Printers & Supplies Solutions to learn more about our printer products & services.

What Do I Do if I am Missing an Item/Received the Incorrect Item?2022-02-22T09:55:50-06:00

Missing & Incorrect Items

We are so sorry you received the wrong item/are missing an item from your order. Please call, email or use the live chat feature and we will help you replace your item!

Contact Us
What Cleaning & Facilities Solutions Do You Offer?2022-02-21T13:10:31-06:00

Cleaning & Facilities Solutions

Visit Innovative’s Cleaning & Facilities Solutions to learn more about our cleaning and facilities products & services.

What Large Format Signage Solutions Do You Offer?2022-02-21T13:18:11-06:00

Large Format Signage Solutions

Visit Innovative’s Large Format Signage Solutions to learn more about our signage products & services.

Which Non-Profit Do You Support?2022-02-15T15:06:14-06:00

About The InSports Foundation

In addition to our charitable partnerships, we also support our own charity. The InSports Foundation is a nonprofit organization with a purpose to help kids participate in sports. InSports accomplishes this objective by providing financial assistance and sporting opportunities for kids to get in the game, enabling them to become active, confident and successful team members in their community. To learn more about the InSports Foundation visit insportsfoundation.org or click the learn more button below!

LEARN MORE
What Promotional Products Solutions Do You Offer?2022-02-21T13:17:28-06:00

Promotional Product Solutions

Visit Innovative’s Promotional Product Solutions to learn more about our promotional products & services.

Where Can I Find Your Deals & Rebates?2022-02-21T13:24:52-06:00

Free Stuff!

Click here to visit our manufacturer deals!

*Deals updated monthly

Need an Innovative Expert?

Can’t find the answer you were looking for? Call, email or use the live chat feature and you can expect a response from our team shortly! After all “Expect Response” is part of our Brand Promise!

Contact Us