TITLESMART: BRANDED PRODUCT, INVENTORY AND FULFILLMENT
BACKGROUND
TitleSmart is an organization of advocates, working together to create a world-class customized Title and Closing experience for our customers that reflects their values of positivity, caring, and responsiveness. From investing in the best systems to adding extra touches like yummy treats, gourmet coffee, and branded trinkets to each closing, TitleSmart embraces the mentality that closing on your house should be a positive, fun, and upbeat experience.
CHALLENGE
TitleSmart faced several challenges in managing their stock program for branded items. With over 30 items in stock, they needed efficient inventory management, picking, packing, and fulfillment services. Additionally, they had to ensure the delivery of products to 9 office locations. One of the main challenges was maintaining a centralized location for all the branded products while also providing weekly inventory reporting and reorder recommendations. Lastly, they needed assistance in procuring products outside of the program items for various events, as well as managing a biannual employee pop-up store.
OBJECTIVES
- Increase efficiencies and productivity by streamlining inventory management and fulfillment processes
- Provide seamless delivery of products to all 9 office locations
- Ensure timely availability of branded items
- Create a centralized location for all the branded products
- Improve inventory management
- Assistance with product procurement for events outside of the program items
- Management of biannual employee pop-up store
SOLUTION
To achieve their objectives, the company partnered with Innovative. We offered comprehensive services, including inventory management, picking, packing, and fulfillment. We also facilitated the delivery of products to all 9 office locations, ensuring timely availability. Innovative established a centralized location for all the branded products, making it convenient for employees to order and access the items they needed. We also implemented a system for weekly inventory reporting and provided reorder recommendations. Innovative also assisted the company in procuring products outside of the program items for various events and managed the logistics of the biannual employee pop-up store.
RESULTS
By partnering with Innovative, the company achieved significant results. The stock program’s efficiency and productivity improved as inventory management and fulfillment processes were streamlined. The seamless delivery of products to the 9 office locations ensured that employees had access to the branded items they needed in a timely manner. The centralized location for the branded products simplified the ordering process and increased convenience for the employees. The implementation of weekly inventory reporting and reorder recommendations enhanced inventory management and reduced stockouts. Overall, our team was able to provide a seamless and effective solution, enabling the TitleSmart to overcome their challenges and achieve their objectives in the stock program for branded items.
Photos by Maddie Segovia
TESTIMONIAL
After partnering with Innovative for our office supplies for years, switching to teaming up with them on promo was a no brainer. They’ve continued to demonstrate what busy businesses like us need in a promo company: creativity, no excuses, fast response time, enthusiasm for our brand, and problem-solving. Marie and Pearlee and their teams are top notch.