Frequently asked questions about our Online Billing System.
Can I download my bills into my accounting software?
Yes. If your accounting software is compatible with one of our available formats [...]
Can I cancel a payment?
Some payments can be cancelled or changed. Scheduled payments can be cancelled b [...]
Do we have to pay online?
Although we strongly recommend using our online payment system, you may continue [...]
How long will my records be available on the online portal?
Invoices and statements will be stored for viewing for one year. [...]
Will each document have its own file or will they be bundled together?
By default the files will be bundled together in a single email and a single PDF [...]
What payment options are available in the billing portal?
This service allows you to pay via ACH, eCheck, or Credit Card. [...]
Can I print or download multiple invoices at one time?
Yes, just click the box next to each item and click the Print or Download button [...]
Will I receive a print bill along with my electronic invoice?
You can choose to receive a print bill along with your electronic invoice, thoug [...]
Will the new portal change how our invoices look?
Our invoices will have a refreshed look with all of the same information. [...]
Who will receive the invoice?
Anyone with an online account will receive an e-mail when an invoice is availabl [...]