Frequently asked questions about our Online Billing System.
Not receiving invoice and statement emails?
Are you not receiving your invoice or statement emails? Make sure to check your [...]
How do I update my Accounts Payable Contact Information?
We want to make sure that we're always reaching out to the right person, so it's [...]
Can I see multiple accounts with a single login?
Yes, it is possible to link multiple accounts to your login for a consolidated v [...]
Can I set a dollar amount limit for my Auto Pay?
Certainly, in the Auto Pay settings, you have the option to specify a maximum do [...]
Can my invoices be automatically paid?
Innovative's Billing Portal offers an Auto Pay feature that allows you to config [...]
Can I see invoices based on a specific date range?
To filter your invoices by a custom date range, click on the drop-down arrow nex [...]
How can I sort the information I see in the online billing portal?
To sort your view, click any of the column drop-down menus. [...]
How can I search for a specific invoice?
You can easily search for a specific invoice on the portal by entering its numbe [...]
How are my invoices organized?
When you log in to the billing portal, you will see all new unpaid bills listed [...]
Are there dollar limits to the payments I can make?
ACH and eCheck payments do not have a dollar limit, whereas credit card payments [...]